McKesson Asia-Pacific was founded by Dr Matthew Cullen and Dr Andrew Wilson in 1995. Their vision was to utilise telephone and information technology to improve public access to healthcare. This involved combining the skills of experienced nurses, psychologists and other health professionals with a sophisticated decision support platform in a health call centre environment to provide high quality healthcare information and advice. The end result has been improved clinical decision-making and consumer outcomes as well as high levels of consumer and stakeholder satisfaction with the healthcare services operated by McKesson. McKesson Asia-Pacific is the leading provider of high-quality telephone-based healthcare throughout Australia and New Zealand.
We employ health professionals, including nurses, social workers and psychologists, to provide health advice programs for:
State and national governments Area Health Services and District Health Boards Health insurers Other private healthcare providers.
Our services include:
- Telephone triage (health information, advice and referral)
- Mental health triage and case management
- Chronic disease management.
Using specialised health call centre software, McKesson clinical staff take close to one million calls per year from the community.
Our vision of “Better healthcare every time” encapsulates our commitment to quality service provision and positive health outcomes every time we interact with the communities we serve. We deliver clinical services at all hours, 365 days of the year.
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