Medibank Health Solutions (formerly McKesson Asia-Pacific) is Australasia’s leading provider of telephone-based programs for the health and community services sector. We handle close to one million calls per annum in Australasia and cover approximately seven million Australians and New Zealanders. Medibank Health Solutions has the largest regional market share in a rapidly growing industry. Examples of some of our programs are: Telephone triage, health advice & referral services - HealthDirect in Western Australia
- Healthline in New Zealand
- Health First in ACT
Chronic disease management - Medibank Health Solutions provides Disease Management services to private health insurers as well as state and national health departments
Mental health - Accessline in the Greater Murray Area of New South Wales
- Gambling helplines such as gambling HELP in NSW
- Counselling for people affected by the Tsumani disaster, Bali bombings and drought
We also provide other telephone-based health services such as care coordination and oral health lines. Medibank Health Solutions believes that telephone-based health services are critical to achieving an ideal health system – one which provides “quality care that is centred on the patient, community-based, coordinated, continuous and cost-effective, and utilises clinical information systems” (Chew M, Van Der Weyden M. Chronic illness: the burden and the dream. Medical Journal of Australia 2003). Our professional staff also use technologies such as the Internet and SMS to provide the best possible service to the community. Please use the menu on the left for more information on Medibank Health Solutions' services and products. |
